"Applying the Transforming Our Image words and attitudes resulted in our receiving budget increases when every other library in our area continued to see dramatic funding cuts."
— Delane James, Buckham Memorial Library Director (Minnesota), Chair of the Public Library Division of the Minnesota Library Association
— Mindy Kittay, County Librarian, County of Mendocino Library District, Ukiah
"The best change initiative for public libraries that I can remember."
—Barbara Dimick, former Director, Madison Public Library, Wisconsin
"I was completely blown away. Gross articulates exactly how public libraries should be presenting themselves to the community for what we are already doing. A passionate treatise of our educational value."
—Laura Raphael, Readers’ Library Department, Central Library, Tulsa City County Library, Oklahoma
—Library Journal (“2013 Gale/LJ Library of the Year: Howard County Library System, MD,” by John N. Berry, June 15, 2013, p. 33)